Omnichannel

How we do it

Smartphone

Voice

Phone continues to be the preferred vehicle to receive automated messages and surveys. Listen to your customers or patients.

Text Messsage

Text

97% of Americans text at least once a day. Your business cannot afford to ignore this channel. Reach them where they are.

Email

Email

By the end of 2019, the number of worldwide email users will increase to over 2.9 billion. Leverage all the assets available to you today and put your brand in front of your customers.

Why InTouch Connections?

Omnichannel

Voice, text or email, our technical systems give you the flexibility to reach your customers where they are, in the manner they prefer.


Single-vendor

Managing communication through multiple vendors can be challenging and costly. InTouch Connections makes it simple and cost effective because we handle everything for you.


More automated phone calls

We go far beyond automated phone calls to increase your customer or patient engagement. Most of our customers use a trickle down combination of all phone, text and email technologies; Increasing contact rates by 30% when compared to exclusively using one technology.

  1. Our experience. As the trusted provider to some of the world's most recognized brands, nobody knows more about helping you increase revenue and build brand loyalty.
  2. We are deeply committed to customer service. We go above and beyond to make sure you're satisfied. But don't listen to us. Listen to our customers. We are happy to provide an extensive list of references.
  3. We make it easy. We understand you are busy. Full-service means we handle all of the details. We do the heavy lifting, so you don't have to.
  4. Our communications break through. We refuse to deliver communications that do anything less than engage and inform your customers. Your customers deserve as much.
  5. We provide insight into your customers and operations. We don't just deliver messages; we listen too. We analyze every campaign and gather insights that go beyond the basics.
  6. We analyze EVERYTHING! We develop rigorous testing plans for every campaign and optimize them before a full-scale rollout.
  7. The InTouch knowledge base can be put to work for you. We've delivered hundreds of millions of messages for our clients and have vigorously tracked and analyzed each and every one. Take advantage of our best-practice knowledge base.
  8. We offer an integrated array of messaging vehicles. Your customers have unique preferred communication methods, which means you need a messaging provider that can execute a campaign aligned with those preferences. InTouch Connections provides automated voice, text and email communications to meet all of your interactive messaging needs.
  9. Our messaging platform is state of the art and flexible. We’ve partnered with best-in-class providers to build a system that can handle virtually any interactive messaging campaign – providing the scalability and reliability you need.
  10. We are pioneers at heart. We understand that today’s business environment demands continuous improvement and innovation and that last year’s successes are not enough to meet this year’s objectives. We are constantly pushing the envelope and developing new strategies for our clients.

Interested?

Let’s talk about how we can help you connect with your customers.

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